Newton 21:54
Number three. Well, number three is then this is the point where you come in as a mentor. And, especially when you're talking about hands on courses, because adults, if they don't have the skills, they need to be mentored through the process -- and you know this very well, because you teach a lot of hands on courses -- through the process of understanding what it is that I need to do from A to Z. So you're talking about a step by step protocol, talking about protocols. It's a huge mistake to think that adults don't need protocols.
Dennis 22:33
No kidding! Anyone who doesn't have a dental office, who doesn't have a dental team... Anyone who does have a dental team, please listen that everybody needs protocols. Everybody needs systems. Everybody. Everybody! Dentists and our teams! Go ahead. Sorry. I wanted to throw that in. Because we have a whole new team. Everybody needs protocols. Sorry.
Newton 22:53
Hey, you've got to have a protocol. How do you do this? How do you do this? Right?
Dennis 22:57
How do you answer the phone? How do you greet a patient? How do you... right? How do you walk a patient back to the treatment room? Everything's a protocol.
Newton 23:04
Hey, and I'll tell you what, the more protocols you have, the more thankful adults are, you know why? Because in pillar number three, they love to be walked through the process of being educated, side by side, with supervision. However, listen to this, adults don't want to be told what to do. They want... They need to be shown what to do, relying on one's expertise and supervision, to walk them through the process.
But they want to be the builders of their own learning process. I'll say that again. Adults want to be the builders of their own learning process. Why so? Because by doing that, they feel secure. A child... You teach a child how to do this, how to make their bed, how to wash the dishes, how to walk the dog... But then when they get that, and they do it on their own, they're very proud of it, they feel empowered.
Dennis 24:24
Well, they own it! They own it, this is that.
Newton 24:27
Exactly. Adults need the same concept. They need to own their learning and say, "Hey, I came to listen to Dr. Fahl or Dr. Hartlieb, and man, he helped me to become better at what I already know, in a point." So the third pillar has to do with that and it has to be with our valuing -- listen to this -- our valuing the prior experience of adults.
This is then one of the things that... What's the difference between a teenager, or someone who's in college and going to the calculus class, they have no prior experience. But anyone who walks into your class with prior experience, they want to say, "I know this much." It may not be the world of quality. But I know this much, and I want this much to be a value to me. Otherwise, you're like, depriving them of their history, however good, however bad it is. So you need to say... you need to reinforce it.
But it's almost cross linking with pedagogy in a way. Why? Because you're saying, "Hey, good boy!" you know, and you pat them on the back said, you know, "What you did here is really good. But, you could do this a little different." You know, so you're always reinforcing what's good about what they know, and what they did and what they're doing. But there are Howevers.
Dennis 26:06
Show them where it can be. I've got to two things to say. So number one, one of my my instructors at Michigan, he had told me, and people have heard my podcast before you've heard this before... "Treat your adults like children and treat your children like adults, and you'll have a successful practice." Because I do think that our adults need to have a pat on the back and say, "Hey, you're doing great." And our kids need to say, "Hey, you're an adult. And let's have an adult conversation about where you are and what we need from you to be able to get through our procedure."
I just had a kid in yesterday for peg laterals. Great kid, and boy, she had like incredible insight. She's 13 years old. And she saw things that I told her I said, most dentists don't see what you're seeing. Most dentists don't see what you're seeing. I said, I would suggest to you -- I don't know what you're planning on doing with your life... She wants to be a professional soccer player. Okay, if that doesn't pan out or when that's done... You need to go into something that that offers design. You need to have that element of design. If you want to learn about dentistry, and what you can do as a dentist, come shadow us at the office. If you want to go into interior design or something... You see things that very few people see. Right? And so that's bringing her onto like, "Alright, I'm going to talk to you as an adult, even though you're 13 years old."
And then my might same day, my adult who's on nitrous and four carpuls of anesthetic to be able to do an eyelash on tooth number four. There's that "You've done great! You're so good. I'm so proud of you. You made it through the procedure. Yay!" Right? So there is that, right? That's sort of that give and take that you have to do based on who you're working on and bring those those pediatrics up to the adult and help understand the adults. All of us need that sort of like, "You did great. You're doing great. And let's do this more."
And so I think that's great information. I think that's great. Sorry to cut you off. I just had to share that. That was yesterday. That was truly yesterday's day.
Newton 28:08
No, no, no! You're so right. And this is so pertaining to what we're talking about. So pertaining because you're absolutely right. You know, this discrepancy in terms of you treating teenagers as adults and adults as kids, pat on the back, and we just need to be alert. That's one of the things. You know, being an educator requires a lot of effort, a lot of emotion, a lot of energy, a lot of mental and emotional energy!
To be there, but not just physically be there, you've got to be there. For whoever it is who is there. Because if you have 10 people listening to you, who want to learn from you, or 20 people, 40 people. I mean, you've got to be able to sort out who's who, what they're in for, what their expectations are individually, and try to address them in a custom format, so you can meet their needs. And I hate to say, but I fail, because I can't meet 40 people's needs all at once when we're addressing them...
So you've got to sort of be kind to yourself as well, and say, This is as far as I can go as a teacher as an educator, I'm trying to say, "Okay, Newton, you've done a great job, man. This is as far as you can go. And from here on, it's up to them."
Dennis 29:39
Yeah, but let's sidebar that because I think one of the things that I've learned is that... Alright, maybe you can't take a particular student from point A to point Z, but as you can take that particular student from point A to point D, and you can take another student who's at say J and take them to, you know, M, N, or O or wherever, if you can If you can help encourage growth, if you can give them stuff... I think -- and this is sort of a sidebar -- and one my frustrations when I when I go to courses, and I see teachings and stuff is very often...
And what I admire so much about you, Newton, is that when you teach, you teach. You're there to help people go from wherever they are. You're at A? I'm going to help bring you to C or D. If you're a J, I'm going to bring you up to M or N. But there's so many who teach who are just there to show you, here's what I did. Thank you and clap for me. Oh, here's what I did. Thank you and clap for me. Here's the before, here's the after. Here's the before, here's the after. And really no teaching on how I got from here to here.
And that's the things that frustrate me when I go to courses and I sit there, it's like, yeah, I don't give a rat's ass... Excuse me. I don't care that you're so good. What I care about his, tell me what you did step by step by step, so maybe I can take that little piece, maybe I can be 1% better for my patient and help get a better experience for them. And feel a little bit better about myself. You've spent many, many presentations. I have to ask. And I don't want to make an assumption. Does that frustrate you as well? Do you see that?
Newton 31:16
Oh, yeah, absolutely. And I want to take that further, especially in the world of social media.
Dennis 31:22
Oh, good God, I'm glad you got to that. I was going to save that to the end. But you beat me to the punch!
Newton 31:26
We can keep it to the end if you like... But there's no no getting around that. Because you and I, you know, we're dinosaurs, so to speak. Because we're talking about being in person listening. But now with a world of social media, everybody has become an expert, because they show the free ops and the post ops, and they have all the great photography. And they're great work, too.
Dennis 31:52
Beautiful work!
Newton 31:54
Whether it's been photoshopped or not, I don't know. They might have; they might not.
Dennis 31:59
Lighting makes a big difference also, but nonetheless, some wonderfully talented dentists.
Newton 32:05
I'm 100% with you on that one. So, it doesn't matter. What matters is this is done just to pump their ego up and show the world how good they are. And see how many... Show the world how many followers they have, how many likes they have. This is not an education. This this is not true human relation to say the least.
Dennis 32:32
It's marketing, its marketing.
Newton 32:33
It's poor marketing. Because there there's a limit to that. You know, one can only go so far, living on a lie. And lie not meaning to say that whatever it is that they're presenting is not true. A lie is what is the motive behind what you are doing, what you're showing. And there is a direct connection, direct link, between who you are inside and what you do outside and how you reach out to the world. I can't, you know, a bad tree cannot produce good fruit. It's in the Bible.
Dennis 33:16
Well, if it's in the Bible, it's got to be true. So...
Newton 33:20
I bad tree cannot produce good fruit. Period. That's it. Okay, so that's, you know, long story short...
Dennis 33:27
We'll come back to social media. So give me number four.