Geri Gottlieb: Yeah. That's a real challenge. I think that happens all the time and almost every practice. There's usually one bad apple or maybe a couple.
You have about a certain percentage of employees that want to be great. They are happy and energetic and want to feel good about the work that they do. Then you have a certain percentage that's on the other side of the fence: nothing's ever going to be right. Nothing's ever going to be good enough. And I call those “still people”. They are still complaining. Still not happy enough. Still not making enough money. Still not fulfilled enough. Still, still, still.
Then there's the people on the fence between being a bad apple or a good apple. But it's just like the apple analogy. If you are on the fence, we would think that this healthy side, the Disney side, is where you're going to want to fall to. However, what the brain and what neuroscience tell us is that we actually are more easily pulled to the negative side. It’s more interesting than the positive side.